Privacy Policy

Akbran Tours (“Akbran Tours”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, enquire about our tours, create an account, make a booking, or communicate with our team.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and what choices you have regarding your personal information.

1. Who We Are

This website is operated by Akbran Tours.

Website: https://akbrantour.com
Email: info@akbrantour.com
Phone: +91 87557 75544
Business Address: LG-3 Handicraft Nagar, Fatehabad Road, Agra, Uttar Pradesh 282001

2. Information We Collect

We may collect the following types of information when you use our website or book a tour with us:

2.1 Personal Details

• Name
• Email address
• Phone number
• Billing address
• Country or city of residence
• Account login details, if you create an account

2.2 Booking and Travel Details

• Selected tour, package, date, and itinerary
• Number of adult and child travellers
• Pickup and drop-off details
• Special requests, dietary requirements, or accessibility requirements
• Passport copy or identification details, where required for flight, train, hotel, monument, or travel-related booking arrangements

2.3 Payment and Transaction Details

When you make a booking, payment-related information may be processed through WooCommerce and our payment gateway provider. We may receive transaction status, payment confirmation, order number, booking amount, partial payment status, or payment failure information.

We do not intentionally store your full card number, CVV, or sensitive card authentication details on our website. Such information is processed by the payment gateway or payment service provider according to their own security and privacy practices.

2.4 Technical and Website Usage Information

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type and device information
• Pages visited
• Date and time of visit
• Referral source
• Cookies and similar tracking information

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and tour-related questions
• To process, confirm, and manage your tour bookings
• To arrange travel services such as guides, drivers, hotels, transport, tickets, flights, trains, or local experiences
• To process full payments, partial payments, and book-now-pay-later reservations
• To create and manage your customer account
• To send booking confirmations, payment updates, itinerary details, and customer support messages
• To comply with legal, tax, accounting, security, and regulatory requirements
• To improve our website, services, customer experience, and tour offerings
• To prevent fraud, misuse, unauthorized access, or security incidents

4. Legal Basis for Processing

We collect and use your personal information only when we have a lawful reason to do so. This may include:

• Your consent, such as when you submit an enquiry form or share optional travel preferences
• Performance of a contract, such as processing and managing your booking
• Compliance with legal obligations, such as tax, accounting, identity, travel, or regulatory requirements
• Legitimate business interests, such as improving our website, preventing fraud, and providing customer support

5. Sharing of Information

We do not sell your personal information. However, we may share necessary information with trusted third parties where required to provide our services or comply with the law.

This may include:

• Tour guides, drivers, transport providers, hotels, and local service partners
• Airline, railway, monument, ticketing, or travel reservation providers
• Payment gateway and payment processing providers
• Website, hosting, email, analytics, and technology service providers
• Professional advisers such as accountants, auditors, or legal consultants
• Government, law enforcement, or regulatory authorities where legally required

We only share information that is reasonably necessary for the purpose involved.

6. Payment Processing

Payments made through our website may be processed using third-party payment gateway services. These providers may collect and process payment information according to their own terms, security standards, and privacy policies.

Akbran Tours may receive limited transaction information such as payment status, payment amount, order ID, transaction reference, and booking confirmation status. We do not control how your payment provider or bank processes your financial information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, improve performance, remember user preferences, support shopping cart and checkout functionality, and understand how visitors use the website.

Cookies may be used for:

• Keeping items in your cart
• Maintaining login sessions
• Improving website speed and performance
• Understanding visitor behaviour and page performance
• Supporting security and fraud prevention

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect booking, cart, checkout, account login, or other website functions.

8. User Accounts

If you create an account on our website, we may store your name, email address, billing details, order history, booking details, and account preferences. You are responsible for keeping your account login details confidential.

You may access your account, update certain details, view orders or bookings, and manage account information through the My Account section of the website.

9. Contact Forms and Enquiries

When you submit a contact form or enquiry form, we collect the information you provide so that we can respond to your request. This may include your name, email address, phone number, travel dates, destination preferences, and message content.

We may keep enquiry records for customer support, follow-up, service improvement, and business record purposes.

10. Passport, Identification, and Travel Documents

Some travel services may require passport copies, identification details, or traveller information. This may be required for flights, train tickets, hotel bookings, monument entry, permits, or other travel-related arrangements.

We use such information only for booking, verification, compliance, and travel service coordination purposes. We request that you share only the documents and information specifically required for your booking.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including booking management, customer support, legal compliance, tax records, accounting records, fraud prevention, and dispute resolution.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely restrict access to it, unless retention is required by law or legitimate business necessity.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment system, or digital storage method is completely secure. You use the website and submit information at your own discretion.

13. International Travellers and Cross-Border Processing

Akbran Tours may serve customers from India and other countries. Depending on your location, your information may be processed in India or by service providers located in other jurisdictions.

By using our website or booking our services, you understand that your information may be processed where our business, hosting provider, payment provider, booking partners, or service providers operate.

14. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing
• Raise a privacy-related concern or grievance

To exercise your rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

15. Marketing Communications

If you choose to receive promotional messages, offers, or travel updates from us, we may use your contact details to send such communications. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing messages, we may still send important service-related messages, such as booking confirmations, payment updates, itinerary changes, or support communications.

16. Children’s Privacy

Our services are intended to be booked by adults. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

Where child traveller details are required for a booking, such information should be provided by a parent, guardian, or authorized adult traveller and will be used only for booking and travel-service purposes.

17. Third-Party Links

Our website may contain links to third-party websites, payment gateways, maps, social media platforms, travel partners, or external services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you review the privacy policies of any third-party websites or services you visit.

18. Google Maps, Analytics, and Embedded Services

Our website may use embedded tools such as Google Maps, analytics tools, videos, or third-party content to improve your browsing and travel-planning experience. These third-party services may collect technical information according to their own privacy policies.

Your interaction with such embedded services is governed by the privacy practices of the relevant third-party provider.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website features, payment methods, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

20. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Akbran Tours

Website: https://akbrantour.com
Email: info@akbrantour.com
Phone: +91 87557 75544
Business Address: LG-3 Handicraft Nagar, Fatehabad Road, Agra, Uttar Pradesh 282001